“Absolutely Inundated”: Teachers Say Demands Of Remote Learning Are Overwhelming NYC DOE Tech Support

“Teachers we spoke to say submitting a request for help is easy, but actually getting the problem fixed takes far took long. In some cases, it can take weeks to have a repair request fulfilled, leaving students in the lurch, teachers to resolve the problem themselves or call the help desk — something they’re not encouraged to do.”

“Los profesores con los que hablamos dicen que enviar una solicitud de ayuda es fácil, pero que en realidad solucionar el problema lleva mucho tiempo. En algunos casos, puede llevar semanas completar una solicitud de reparación, lo que deja a los estudiantes en la estacada, a los maestros para que resuelvan el problema ellos mismos o llamen al servicio de asistencia, algo que no se les anima a hacer.”

Good luck providing internet for such a diverse population with a diminishing city budget.

Published by nelsongon

I love media and communication, as well as digital technology. I write in Spanish and English, fluent in both languages: speak, read, write, comprehend. I was born in New York, but was sent to Puerto Rico at an early age, where I lived until drafted by the U.S. army. Upon returning from an honorable discharge, I found Puerto Rico small and limited at the time. I moved to Boston where I pursued musical studies and later worked as a musician, teacher, and speech-pathologist in New York. I studied music at Berklee College of Music, Boston, MA, and Speech-Language Pathology and Audiology at various New York City colleges, including New York University, New York City, New York. I played professionally in Puerto Rico, prior to entering Berklee College of Music, and after finishing studies there I played in the 80’s bass guitar briefly, with various latin bands, including the Machito Big Band Orchestra in 1982. I was part of their recording that year. Once I saw the transitory nature of music, I studied speech-pathology and worked in that function after teaching middle-school and elementary grades in the New York City Board/Department of Education. In that capacity, I also worked for the New York City Department of Health as an independent contractor providing therapy and evaluations for pre-school and school-age children. I later worked in the high school setting in that capacity before I retired from the Department of Education. I am now retired and with my spare time, I pursue old, and new dreams, as age is a reminder of the evanescence and impermanence of life.

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